PANASONIC KX-NS300 ringback configuration

[johnPlayer1]

Hello!

Sorry I'n new to this. I need some help from your brilliant minds

Is there a way to set the timer on the trunk ringback of Panasonic kx-ns300?

I'm trying to adjust the trunk ringback to ring once before the Auto attendant plays. I've set the "Delayed Answer Timer(s)" to "0". Now the ringback rings one and a half before then auto attendant cuts in. Is there away to cancel the second ringback?

Thank you!

-John(johnPlayer1)

 

[obtsystems]

If they are analogue trunks, it could be the wait for caller ID timer. If this time is reduced too much it may not get caller id to display

 

[johnPlayer1]

@obtsystems thank you for your reply. yes they are analog trunks I will work around that option. I will update the thread on what will happen. thank you.

 

[naldgigaworkz]

@obtsystems, I need help regarding of ns300 issue on how to resolved this.
ISSUE
1. if the caller call to the ns300 with auto attendant and they hear the voice of auto attendant, then they cut the call, the ns300 continue ringing even the caller cut call. its like a ring back. How fixed this sir? user they don't like this issue, is this normal?
they other technical called "ghost call" is this true?

 

[obtsystems]

No, not ghost calls, it is because the analogue lines don’t have cpc or reverse polarity on them I presume

So if the caller hangs up on hearing the AA the line provider doesn't send a signal to the Panasonic to say the call is gone

We normally won’t put AA/disa on analogue lines but if we do, if the caller doesn’t dial any thing we have the call disconnect

Also all options have call queuing on them with either message to press 1 to keep holding or they will be put into a mailbox which will tKe a message or if they had hungup it will clear the call down