Panasonic; CO Trunk/call forwarding--hunt options

[armyant]

I service different systems and PANASONIC is NOT one of them. This is what we have...from telco standpoint we are delivering 4 loop start CO trunks...they are not in a hunt group and are just POTS/ B-1/ whatever you call them in your area. Somehow calls are rolling over or hunting and I am being told that the customer must be doing something in their Panasonic to allow this. My point and confusion is this....if we busy out the "main #", how would the second call even ring into the customer from the telco if it is busy (keep in mind, it's not in a hunt group)? However, our CO tech and Translations did say that this customer has "selective call forwarding" on their account, but it does not look like anything is activated?

-I'm not sure of the Panasonic vendor specific specs/info.

 

[wireman50]

Nope, not possible. It has to be an exchange setting. No way could the second call ring into a busy single POT's except if the CO allows it to. Some kind of forward on busy must be set at the CO.

 

[Billz66]

Take the main line off of the system , connect test phone to it , call it answer it

Make second call to main number , if it rings on the phone system there is no way that the hunting is being done on the phone system as its not connected.

Then tell the carrier they are wrong .


If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....

 

[kwbMitel]

@Armyant

Yeah, you're really off the beaten path here with a Panasonic Question. There are people here that can help you for sure as lots of people work with more than 1 phone system.

You should probably go to forum936 for a broader range of experts though.

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