palmone zire 72 sync outlook (versamail)

[sciophyte]

Hello,

I am new to palms but we have just begun to support them, our e-mail system is HP openmail (with server store) and I have a user who has openmail with server store who is trying to sync his zire to outlook. I set it up using the outlook conduit, should i be using the other one that's available? (wasn't sure of the difference)...anyway, here's problem...

syncing up the contacts and the calendars work perfect, it is set up to sync tasks but doesn't at all...i've also set up versamail and I was under the impression that even though they force you to enter pop3 or imap settings into versamail if you click the "synchronize only" checkbox it will skip this but it doesn't appear to....

here is the sync log...

HotSync operation started 08/12/04 16:13:51
Outlook Calendar
- Fast Sync
OK Outlook Calendar
Outlook Contacts
- Fast Sync
OK Outlook Contacts
Outlook Tasks
- Fast Sync
OK Outlook Tasks
Outlook Notes
- Fast Sync
OK Outlook Notes
OK Expense
OK Note Pad
OK Voice Memo
OK Quick Install
OK Media
OK Documents To Go
OK Adobe Reader
- Failed to log on to the Desktop Mail System. Please check your VersaMail
settings on the handheld and that you have properly selected the correct
default mail program ( where required ).
OK VersaMail with 1 message(s)
HotSync Error: Unknown error. (2)
-- Backing up db Bluetooth Trusted Devices to file C:\Program
Files\palmOne\HawkinR\Backup\Bluetooth_Trusted_Devices.PDB
-- Backing up db Bluetooth Device Cache to file C:\Program
Files\palmOne\HawkinR\Backup\Bluetooth_Device_Cache.PDB
-- Backing up db MultiMail Messages to file C:\Program
Files\palmOne\HawkinR\Backup\MultiMail_Messages.PDB
-- Backing up db psysLaunchDB to file C:\Program
Files\palmOne\HawkinR\Backup\psysLaunchDB.PDB
-- Backing up db Graffiti ShortCuts to file C:\Program
Files\palmOne\HawkinR\Backup\Graffiti_ShortCuts.PRC
-- Backing up db Saved Preferences to file C:\Program
Files\palmOne\HawkinR\Backup\Saved_Preferences.PRC
-- Backing up db Queries to file C:\Program
Files\palmOne\HawkinR\Backup\Queries.PDB
-- The database for MMUpgrade.PRC was deleted on the handheld. Moving the
backup to the Archive folder.
-- The database for PalmSGLowResFonts.PDB was deleted on the handheld.
Moving the backup to the Archive folder.
OK System
HotSync operation complete 8/12/2004 4:17:05 PM



it errors on checking the mail on the server (which i thought it wasn't supposed to with that option checked) and doesn't seem to continue with the sync with the outlook inbox...

is this the way it's sposed to work? am i missing something? what's with the error and not syncing....

also i was wondering if you have an additional PST in outlook is there a way to specify to sync with a folder other than the default inbox...?

sorry, lotsa questions, i've been fooling with this for about 3 hours in total and i'm unsure if i'm doing something wrong or if it just doesn't work, maybe need a software update or something?....any help is appreciated.

thanks,
Juan

 

[sciophyte]

hrm, perhaps not trying to check the mail server..."couldn 't log onto desktop mail system", i have outlook selected and the users profile and password...there is nothing else to fill out here...any ideas what might be generating that error?