Paging automatically puts lines on hold 2

[Nachef]

While on a call, if a user uses the paging system, the call goes automatically on hold for the duration of the paging, and as soon as the paging stops, the conversation resumes. ANy idea, what the problem is?

 

[curlycord]

May want to put the call on Hold or Park then press page?
Why are they paging when they are trying to talk to somebody?
Maybe more details?


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curlycord

http://www.curlycord.com

 

[DigitelD]

Autohold for incoming page is ON. That is under Capabilities of the set.

SHK Certified (School of Hard Knocks)
NCSS

 

[curlycord]

What is that feature?
An Exlusive hold of sorts?


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curlycord

http://www.curlycord.com

 

[Nachef]

Let me rephrase.

The system is a BCM 50 1.0.

The customer (extension 223) is on a call (let's say on line 61). And ANOTHER USER (extension 224) hits the page button (Feature 611 to page the phones only). Then, the call on line 61 on extension 223 goes on hold for the duration of the hold, and the call resumes when the paging is over.

What do you think the problem is?

 

[curlycord]

Could be what DigitalD states.....check to see what it says.
Reverse it and see if works.



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curlycord

http://www.curlycord.com

 

[DigitelD]

That is how the feature works. The symptom you have describes is how it works.

SHK Certified (School of Hard Knocks)
NCSS

 

[curlycord]

Seems like an emergency page type feature.....should have made it it's own feature code.


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curlycord

http://www.curlycord.com

 

[curlycord]

...sorry, Star for the D


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curlycord

http://www.curlycord.com

 

[BCMTinkerer]

uncheck auto hold for incoming page.