Page Header plus Page Footer is too large for the page

[iwm]

Client "A" is receiving the following crystal report viewer message when she attempts to print a report created in crystal reports 9,

"THE PAGE HEADER PLUS PAGE FOOTER IS TOO LARGE FOR THE PAGE".

Multiple clients use this report, yet only client "A" receives this message. This leads me to assume it is probably a printer issue. How do I determine if it is a printer issue? In addition, if it is a printer issue, how do I determine what type of printer issue? I am not an IT person, but I assume printer have some sort of margin setting. I assume they also have some sort of font setting as well. If my assumptions are correct could either of these be the culprit.

Her IT people believe it is a problem with the report, but I disagree because Client "B" located in Client "A's" office can print the report Client "A" created without error.

I have received this error before in the past and it usually indicative of the fact I have exceeded the margin capacity. However, this time that is not the case.

Any guidance you can provide will be tremendously appreciated.

Ingrid

 

[Madawc]

Check the Crystal printer set-up for the client - you'll find it under 'Files' on the menu. Maybe the page setup is wrong, perhaps the wrong paper type. Or it could be the values set for File > Options [Fields]. I've had trouble with this for date formats and amount formats: works differently depending on how the user's Crystal is set up.

If that's not it, do you have 'can grow' fields in the header or footer? Could the data be different depedning on who runs it? Or try doing a test version with the bigger fields removed.

Madawc Williams (East Anglia, UK). Using Crystal 11.5 with SQL and Windows XP

 

[lbass]

I would check in design mode to see if some object inadvertently was moved from another report section into the page header section. The only time I've ever seen this error was with objects that were too large for one page.

-LB