Page cannot be rendered on 4625 phone

[mdefedele]

I have a 4625 phone which I am an administrator on and am trying to get the web pages working. I have put the .wml file in the web folder on windows 2000 server and pointed the config file to that folder. The web softkey shows up but I am not sure why I continually get page cannot be rendered error when hitting web softkey....Any ideas??

 

[98Converter]

Are any other model phones working?

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[mdefedele]

No, all the phones are having this issue. we mostly use 4625's. I have tried this on a lot of them and they all have same issue. The firmware is all up to date on all of them/server/media gateways. I think it has something to do with where the phones are pointing to grab this web page from but I'm not sure what needs to be in the config file to correct it? Thanks for your interest

 

[98Converter]

We had a problem with our rendering as well, so we set it globally in the 46xxsettings file rather than to the particular phone type:

################# WML BROWSER SETTINGS ###################
##
## This section contains the common settings used to
## enable and administer the 'Web' application.
##
## The settings 'WMLHOME', which sets the URL of the
## telephone home page, and 'WMLIDLEURI', which sets the
## idle phone home page, may be different for each set
## type to take advantage of the capabilities of the
## individual sets. WMLHOME and WMLIDLEURI should be set
## in the sections for the individual set types.
## Note: The 9610 does not use WMLHOME or WMLIDLEURI.
## Use WMLSMALL in their place.
##
## Your HTTP proxy server address (name or IP address)
## SET WMLPROXY my.proxy.company.com
##
## The TCP port number of your HTTP proxy server
## SET WMLPORT 8080
##
## A list of one or more HTTP proxy server exception
## domains separated by commas without any spaces.
## Accesses to these addresses will not go through the
## proxy server.
## SET WMLEXCEPT mycompany.com,135.20.21.20
##
## The idle period in minutes before the WMLIDLEURI
## web page is displayed. Valid values are 1 to 999.
## Default (if WMLIDLEURI is set) is 10 minutes.
## SET WMLIDLETIME 100
SET WMLHOME

http://telcom.mycompany.com/home.wml

##
##

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[mdefedele]

Awesome I'll try that Thanks -Matt

 

[mdefedele]

OK so it sounds like we're getting somewhere. Did you keep the ## in the phone settings or did you remove those also so your config file had no ## signs in global or in 4625 settings. We tried it with the ## signs in the 4625 settings and when it reset the web softkey was gone?? thoughts?

 

[98Converter]

I left them uncommented or without the ##. This way they tell the phone to allow the browser button, but it pulled the data from the Global Setting.

Make sure you web page is renderable by using Firefox.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[mdefedele]

ok so we left both the global and the specific phone uncommented and we also added our dns server in there. the page is rendered when using opera...i don't have the plugin for firefox...when we point phone to the web page we still get page not rendered. The phones we have are on a different server than the one we are using to house the wml file but they are all on the same network. I'm thinking this may have something to do with it (i.e. the phone doesn't have permission on the server) but I am not sure how to give the phone permission to access the wml file on the server.....also this is a little odd because we aren't getting a login promp like we did in the past. Any ideas??