Page cannot be displayed

[gav12345]

Hi,

Using Windows Server 2003 and IIS 6. I know very little about IIS so this may be a very obvious question. Essentially we're having problems with an installation of Business Objects, which essentially is web-based software using IIS (or alternatively Tomcat) as its web server.

Problem is, although it seems to have installed OK, and all the files etc. seem to be in the right place, when I try to navigate to its home-page or right click on any of the files in IIS and select 'Browse', I get the old 'Page Cannot be Displayed' error. IIS is definitely running.

Sorry if this post is lacking in detail - don't really know what I'm looking for. Thanks for any suggestions, Gavin

 

[Sheco]

If you put a plain HTML file in the web root can you view it in the browser from a remote machine?

 

[gav12345]

Hi Sheco - Yes, that doesn't seem to be a problem. Thanks, Gavin

 

[gav12345]

Sheco, I think this might be related to asp.net rather than IIS. Htm pages are displayed OK but aspx pages are not - I remember the girl installing the software had a few problems so I think the issue may be

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q306005&GSSNB=1

I'll post again if this isn't the case, thanks for your help.

Gavin

 

[gav12345]

OK, that didn't work. Essentially I can view htm files without any problems but cannot view asp or aspx files. This is irrelevent to where they are placed, for example:

http://localhost/test.htm

http://trasapp18/businessobjects/enterprise11/testgjn.htm

http://trasapp18/test.htm

...all work OK, but as soon as I place an asp or aspx file in the same place, I get the generic 'The Page Cannot be Displayed' error. No error number.

To fix this I have tried:

Running the Aspnet_regiis.exe utility
Allowing .net web service extensions in IIS
Running the synciwam.vbs vb script.

Difficult to understand why I can't find a solution to what seems a fairly straightforward problem.

Any suggestions? Many thanks, Gavin

 

[Sheco]

Use the IIS Admin tool to look at the Properties of your web server's root folder. The property sheet page has a tabbed dialog box... on the bottom half of the tab labeled Home Directory there is a frame named something like "Application Settings"... you should see a button that says either "Create" or "Remove." If it says "create" then there is no ASP application defined at the root level. All subfolders of an ASP application are considered to be within the application unless they are the root of their own application.

 

[gav12345]

Thanks Sheco - Unfortunately I have a 'Remove'. Any other ideas?
I'm actually onto BO support now so will see what they come up with, will post here if they come back to me with a solution.

Gavin

 

[Sheco]

Well, if you have "Remove" you should also have a button below that named "Configure" and you could use this to turn on detailed error messages.

Also you can test with a very simple ASP file like this:

<%
Response.Write "The current server time is " & cStr(Now)
%>

 

[gav12345]

Thanks again Sheco.

For what its worth, this was eventually resolved by uninstalling the Web Component Adaptor (Control Panel, Add/Remove programs, Business Objects XI > Change), uninstalling IIS and ASP.NET (Add/Remove Windows Components), reinstalling IIS and ASP.NET, then reinstalling the Web Component Adaptor.

It took two attempts of the above to eventually get this working and I still don't really know what was causing the problem...but its working now so I'm happy.

Gavin