PACS R7 static on x14 1

[Telecomboy]

I have a client that has a Partner ACS R7. Extension 14 was complaining of static. I was going to be on-site adding a 308EC so I told them I'd check it out when I was there. I put the 308EC in and then went to check x14, the static was gone. About 2 weeks after that, the static was back. I swapped the handset/curly cord (not the whole phone) and the static went away again. About 2 weeks later it was back. I switched phones with another phone that was known working. The issue did not come back (I kept them switched for over 2 weeks). I decided to repair the phone as the person who had the original phone said static was now on his phone- makes sense it is the phone. I gave them a temporary phone and there was no issue with the temporary phone either (the repair took over 3 weeks). They couldn't find anything wrong with the phone sent for repair so they sent a replacement phone instead. That phone has now been installed for over a month with no issue. Yesterday I received a call that the static is back.

In my experience, static on a port is usually pretty consistent when it comes. And usually spreads gradually to other ports. No one else has an issue. Has anyone else seen a port fail in this manner? I am going to go out with a spare phone again today to let them use to see if it happens on that phone, but wanted to see is anyone else has seen a Partner port fail in this fashion.

 

[TouchToneTommy]

Yup, sometimes you will get static on a port, and disconnecting and reconnecting the phone will clear it for a time. When it is happening, put your butt set on monitor and listen to the voice pair while the phone is idle. If you hear the static there, it is the port gone bad.

 

[Telecomboy]

I will do that. Thanks TTT. I gave her a new handset again just to see how long it clears, but when it comes back I'll monitor the voice port.