Packet Loss >90%

[cruzades]

Hi,

anyone is experiencing this spike?

How did you resolve this issue?

TIA

 

[amriddle01]

If this really happened and isn't just SSA talking crap (as usual with such specs), as packets are carried by the network not the system it's the network you need to look at

 

[cruzades]

@amriddle01

Thats what I'm trying to prove here, since I don't have any control over our network.

Thanks.

 

[tlpeter]

SSA trows a lot of fake erros when it comes to QOS.


BAZINGA!

I'm not insane, my mother had me tested!

 

[mattKnight]

Have you noticed any degradation of call quality? (believe me with 90+% packet loss - you will have noticed)

If yes - you have an issue with the network

If no - SSA is providing misleading information.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[hairlessupportmonkey]

Just clear the Alarm log and pretend you didn't see it.. (its all lies - as already stated)

ACSS - SME
General Geek

 

[dibthree]

funny. I was just about to post on the same issue.

SSA showing very high round trips and packet loss on calls (like 98%) but no users calling to complain yet. It seems like at 98% they should be dropping calls like crazy.

Do not think it is the network. It is 40 phones connected to an IPO on its on physical network and the switch is a high end Avaya 4548GT-PWR with CPU utilization that is very low.

I am going to clear the log and hope it is bad data.

 

[Thermus]

Had the same issue on a test call which also showed about 3000000 ms of jitter when the call was fine and only 4 minutes long. SSA seems to fill up with these figures but my customer does not seem to have call quality issues.

Delete and ignore is the path I have chosen

 

[amriddle01]

SSA has give utter crap for such stats since day 1, it good for some things and bad for others, false alarms and obviously way off QoS stats are an example of the latter

 

[vztech]

I agree with amriddle
I vote SSA crap. I had a similar issue.
I waited until SSA spit these QOS error's out worked over to the people making the call and asked if they had any quality issue's. NOPE!

It's only dialtone!!!

 

[latitude12]

There are a few things to consider here before dismissing the stats out of hand. I believe these figures are coming from RTCP data, so it's possible there could be a phone firmware or IPO software issue that is causing incorrect stats to be generated. Another possibility is that the figures are worse case for the call, so they apply to a 5 sec interval rather than the entire call.

 

[IPGuru]

Rule 1)
Don't go looking for trouble*
if no one is complaining about problems with the telephones then you can be pretty sure there is nothing to worry about.

Rule 2)
If you are having call quality issues on VoIP Calls the problem is with the data network.




*except with automatic fail overs because if that is working properly you wont get any indication of problems until everything is down.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[tlpeter]

Latitude, these stats are really bullocks.
I have seen an error pop up for a call i was making at that moment.
there was really nothing wrong at that moment.
I even had the build in IP stat open on the phone.
That menu did not show these bullocks alarms.
Something is really wrong with those QOS alarms in SSA.


BAZINGA!

I'm not insane, my mother had me tested!

 

[latitude12]

Hey, don't get me wrong, I'm not here to defend SSA. It's just that I've been working on similar issues lately (not involving SSA, but using the RTCP data) and found the problems to be what I mentioned earlier. I'm perfectly happy to accept that SSA is crap

 

[tlpeter]

I did not try to offend you, just saying that i saw these crappy alarms coming by while i was on a call and checking the stats on the 9608 itself


BAZINGA!

I'm not insane, my mother had me tested!