I have been using Performance Presentation Manager to get Switchboard stats. There seemed to be a difference in the total number of calls(Answered and Abandoned) in Overall Operator Traffic; DIR=ALL and Distribution of incoming calls:CORG=all. They essentially should be the same for the same time period. I'm i missing something here:-(
Overall Operator Traffic; DIR=ALL
% Total Average
Operator Traffic
Answered 48.86% 36680 32.87
Abandoned 0.74% 553 0.50
Answered and abandoned 49.59% 37233 33.36
Initiated by operator 50.41% 37846 33.91
Total Operator traffic 100.00% 75079 67.28
Distribution of incoming calls:CORG=all
% Total Average
Incoming Calls
Answered by primary operator 30.38% 12918 11.58
Answered by secondary operator 52.25% 22218 19.91
Abandoned 17.37% 7386 6.62
Total Incoming calls 100.00% 42522 38.10
”Beginning is half done.”
Overall Operator Traffic; DIR=ALL
% Total Average
Operator Traffic
Answered 48.86% 36680 32.87
Abandoned 0.74% 553 0.50
Answered and abandoned 49.59% 37233 33.36
Initiated by operator 50.41% 37846 33.91
Total Operator traffic 100.00% 75079 67.28
Distribution of incoming calls:CORG=all
% Total Average
Incoming Calls
Answered by primary operator 30.38% 12918 11.58
Answered by secondary operator 52.25% 22218 19.91
Abandoned 17.37% 7386 6.62
Total Incoming calls 100.00% 42522 38.10
”Beginning is half done.”