OWS problem

[dnaserver]

hi friends,

i have 3 operators, two of them are using operator pc terminal, and one are using normal opertor console without PC. The problem is , i only can view the operators that are using PC terminal in OWS. I can't view the operator with the normal operator console .Is there any suggestion to include him so that i can view him in OWS

thanks in advance

 

[fellicciano]

Are you speaking about ows supervisor?

 

[fellicciano]

IF YOU WANT TO SEE ALL THE OPERATORS STATUS YOU CAN ENTER THE COMAND OPTSP, BUT IF YOU WANT TO SEE THEM IN OWS SUPERVISOR I AM AFRAID THAT YOU CANNOT DO IT. I THINK THAT IT WORKS WITH THE AUTENTICATION THAT THE OWS DOES AT THE DNA SERVER AND IT GIVES THE SYTEM AN OWS STATUS AS WE CAN SEE IN THE NAME LOGGED AND DISPLAYED AT THE OWS SUPERVISOR.

 

[ButtonIt]

The DNA OWS Supervisor will only show OWS applications. There is no way it can show any other type of operator. As fellicciano said, you can use the OPTSP command in FIOL to get an idea of the status of ALL operators, regardless of type. This command will show you the number of operators, if they are present or absent, if they are busy or free, the calls in the queue and the current maximum queue time.

If you need more information then you'd be best off setting up some traffic reports.