OWA unable to be seen

[staboogie]

Hello all. I have a problem with exchange 2003 OWA. My users are unable to log into OWA by using the

http://mail.domainname.com/exchange

The only way we're able to log in is using the internal ip address. This let me to think that this was a DNS issue, but when I ping the address, it comes up with the correct ip. The ping does give one "General failure".

I have ISA 2004 and the 443 port is open, any idea?

A consultant let me know that they attempted to create a dns record pointing to another machine, this could have possibly done something. Thanks in advance for any help.

 

[mofusjtf]

The link in your post is

http://...

and should read

https://...

if you are using SSL on 443.

 

[Zelandakh]

A consultant let me know that they attempted to create a dns record pointing to another machine, this could have possibly done something.

Well I think you should certainly check your DNS.

If you are able to login with the internal IP address then that means you are testing inside the company. This means you need to play with the internal DNS not the external DNS.

Surely internal DNS should be working correctly for Exchange so that users can use Outlook.

 

[fmirre]

Hi,

In order to find out if this is a name resolution issue, try to access to OWA by using your Public IP :

http://xx.xx.xx.xx\exchange

or

https://xx.xx.xx.xx\exchange

if you installed a certificate

also, open port 443 and 80 as well ....to see if it's not a Firewall ... OWA relies on IIS

If you can Reach your OWA server by going by IP adress, then you probably need to create a cname through your ISP or Internet Register ...

Let us know how you get on with this ....

Good luck