OWA problems

[Amboyduke]

Part of this thread is another thread but I thought I should start one just for it. Please take it easy on me. I am no exchange expert. I am trying to find a solution on this because my IT manager is to busy to set down and find it. After about 30-36 hrs OWA will not work anymore. My IT manager restarts the srver, the whole server every morning. In the other thread I was told that restarting IIS would work and be easier on the server. I was told that IIS could be restarted automatically using a script. Can anyone build a script for me or show me where I might find one. I am not script literate. This may have to do until we find the cause. Any ideas on the cause of OWA shutting down would be of great help. I would be greatly appreciative of any and all help.

 

[Amboyduke]

By the way the licensing service is turned off. I saw something on this from a different thread with a similar problem.

 

[mofusjtf]

IISReset should do the trick. Just add that to a batch file and then set it in a scheduled task to run every 24 hours or once a day. Obviously off hours like 2 AM

Is the server patched? Is Excahnge patched? And something has changed on the server that is causing the issue. Can you determine when the issue started? Maybe then you can drill down on the logs and see what happened just before that?

 

[58sniper]

using perfmon to monitor some key system resources might help narrow down the cause of the problem.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[Zelandakh]

Start perfmon when you first restart the server. Look at memory.

Though personally, I'd install latest Windows service pack over the top, install Exchange 2003 SP2 after that then run windowsupdate for all required updates after that. That should cure most problems that are OS or app related.

Physical problem such as duff RAM can't be diagnosed as easily but for sure it needs tackling.

Oh and he's too busy to fix a problem with a mission critical application that needs restarting every day so he's delegated to someone with no Exchange skillset? I'm worried.

 

[Amboyduke]

The server is all up to date as is Exchange.Please take it easy on my IT manager. He did not delegate this to me I told him I would look into it for him. Ok enuff defending of him, this isnt the place to discuss the entire network. I will look into the perfmon.

 

[Zelandakh]

Start in the event log and look for errors.

 

[Amboyduke]

When OWA goes down we get the "page cannot be displayed" message. No errors come up in Event Viewer.

 

[58sniper]

what's in the IIS logs?

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[TechyMcSe2k]

Microsoft Exchange Best Practices Analyzer v2.8
Run this:

http://www.microsoft.com/downloads/...1F-4BEE-4943-AC22-E2DDBD258DF3&displaylang=en

Microsoft Exchange Troubleshooting Assistant v1.1

http://www.microsoft.com/downloads/...6b-de34-4f1c-aeba-fed1256caf9a&displaylang=en

If you want to dig deeper IIS 6 tools

http://support.microsoft.com/kb/284285

 

[TechyMcSe2k]

When you say server is all up to date, what level is the OS on? Exchhange?

I ask because 2003 SP1 had an issue here:

http://support.microsoft.com/kb/898060/

 

[Amboyduke]

The server is service pack 2 with all updates as well as Exchange.