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Overriding the ACD Group Call

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Agent0007

Agent0007

IS-IT--Management
Oct 8, 2015
86
DE
Hello Guys!

I have another question,

Is there a way on Overriding an ACD group call? for example Agents are busy, is it maybe possible that if a VIP calls on that particular group then it will have a Camp On function so that, that call will Override another?

Thanks!

BR
RR
 
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