Overflow not working as expected

[Josh.]

Hi I am trying to set up an overflow so that it rings the first huntgroup for 6 seconds and then overflows to the next huntgroup for a remaining 40 seconds. Instead of doing this the call overflows for 6 seconds then goes back to the first huntgroup and then back to the overflow.

Please can someone let me know how to resolve this?

TIA,

 

[janni78]

Add the second group several time in the Overflow tab

"Trying is the first step to failure..." - Homer

 

[TouchToneTommy]

7 times to be exact.

 

[IPGuru]

Working as designed & documented

as per Janni & TTT add the overflow group multiple times.

Also investigate why phones ringing on the overflow group are not being answered! (I would suggest that 6 seconds is too shoot, by the time the user reacts to the phone ringing It will have stepped on again)



Do things on the cheap & it will cost you dear