Overflow Group

[ccable]

I have an IPOffice 403 at our main location and an IpOffice SOE at our remote location. These are connected via T1 PtP. All calls come in at the main location and are handled by the receptionist there, but occasionally she is not available, out to lunch, etc. I have a overflow group assigned to an away button so the phones rings to 5 other phones at the main location in addition to the receptionists. Is there a way to add a user to this group that resides at the remote location? Or have the phone forward this person at the remote location? Or are user at both locations mutually exclusive?

Thanks!

 

[cjinsocal581]

Is Small Community Networking setup?

 

[Tech1958]

Yes you can, but you would have to us a user from the main site, add that user to the hunt group and then unconditional call forward that user to the extension across the network and make sure you tick including Hunt Group Calls.

Bye

 

[Raffles666]

To re-word that answer - you can not put the remote extension number directly into the main site hunt group.

Also remember that you can only forward hunt group calls if the group is in 'hunt' or 'rotary' mode.




Old school Alchemy engineer - trying to keep up with the times