Overapplied payments in AR

[ARdood]

Hi all,

I'm having a little trouble with one of my customer's account. Looks like a couple of years ago someone overapplied some payments (ie. they now show a positive balance in the subledger), so to fix it, a credit note was written to offset the net balance exactly.

Now I need to get rid of all the amounts, or in other words, apply them. Except I've found that there is no where that I can do so, whether in the receipt batch or invoice batch screens.

Am I then stuck with these amounts forever?

Thanks in advance.

 

[ettienne]

In receipt entry set the Transaction Type to Apply Document and then click the Document Number finder, this will list all the credits on the customer account. Pick one and then apply it to an invoice or debit note as you would with any other payment.

 

[ARdood]

Thanks for the respone ettienne.

The problem I have you have just highlighted.
When I go to choose let's say the credit note that was written, when I try to apply it, my only options are the Debit notes or invoices on the account.

The payments that were overapplied never show up, so I can never apply the credits.

I hope I explained that clearly. It really is a messed up situation, and one in which I believe is an error on accpac's part.

 

[DjangMan]

You might have to create an adjustment batch where you can adjust the document values to zero.