over flow group 2

[Griff123]

hi Guys

is this possible....

I have Avaya IP Office R7 Manager

I want it so an external call comes in and dials extensions 201 then after 2 rings it calls 202, then on the third ring it falls onto 203 and then fourth ring falls to everyone!

i have created multiple overflow groups and set the overflow time to be 2 seconds but it doesn't seem to be working.

thanks

 

[kwing112000]

did you add all the overflow groups into your first group that has 201 in it?

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[hairlessupportmonkey]

your overflow timer will need to be the sum of all members in the initial HG * the no answer timer (if i read correctly your initial HG is a Hunt Ring group?

ACSS - SME
General Geek

 

[amriddle01]

Indeed, this is easy to achieve you just need all overflow groups in the first groups list

 

[Griff123]

thanks guys

this works but can i lower the no answer time? system default is 15 seconds?

Thanks Again

 

[amriddle01]

Yes, just type a lower value in the box/use the arrows

 

[Griff123]

Thanks Alot Guys

 

[intrigrant]

?

If it ain't dutch it ain't much

 

[tlpeter]

Why all those overflow groups?
You need one sequential group and one collective group.
But this is really really basic stuff.


BAZINGA!

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