dsldefinity
MIS
My company is looking for a strategy to connect to outsourced call centers via IP. We currently have IP agent up and running via duel connect, but we want to look beyond IP agent. There is the option of remote gateways placed at an outsourcer.
Ideally use IP hard phones at both offshore and onshore locations. We are looking at placing a phone on the desk at our outsourcer. Or place hundreds of phones at that single location and connecting via an MPLS link. The phone should be able to register to our main PBX or fail back to other ESS locations. The agent may have another phone on their desk from the on site pbx to dial 911. We are trying to think out of the box so that we could turn up site in very short order.
Any one else doing this? Any ideas
Ideally use IP hard phones at both offshore and onshore locations. We are looking at placing a phone on the desk at our outsourcer. Or place hundreds of phones at that single location and connecting via an MPLS link. The phone should be able to register to our main PBX or fail back to other ESS locations. The agent may have another phone on their desk from the on site pbx to dial 911. We are trying to think out of the box so that we could turn up site in very short order.
Any one else doing this? Any ideas