Outside Line is ringing 1 extension.

[Gerbers404]

Hello,

Merlin Legend R6, Melin Mail R3;

Recently, we have re-claimed one of our outside lines (we had given it to a start-up that was leasing space in our building). I re-connected it to our 800 GS/LS-ID. Now, when the phone number is dialed, it directly rings one of our extensions, instead of going to AA. This leads me to two questions...

How can I assign it to ring to a different extension? I'm thinking about setting up a temporary mailbox to give the start-up's new contact info to their customers. Also, afer a month or two, how do I get the line to ring into our AA?

I had thought that maybe the extension was set up as a principal user of a personal line, but found that to be incorrect, so I really have no idea how that line is tied directly to his extension.

Any help on this would be appreciated. Thanks!

Gerbers404

 

[Gerbers404]

Hello again,

Please disregard. I discovered that the person at that extension had assigned the line to their extension, but not into the pool! I think it was an attempt by the phone guy before me to add that line to the system. I imagine I'll need to add it to the pool when we're done with it.

Thanks.



Gerbers404