Outside calls go to voice mail.

[imeldesign]

I have an extension that has a DID number associated with it. If someone calls the DID number the call goes directly to voicemail instead of ringing the extension. All calls going through the switchboard ring.
Nec 2000 IPS , AD 64 VoiceMail..Dterm 16D

Thanks

 

[bwc58]

Check E600 on the DID

 

[imeldesign]

Thanks but I am not sure how to do it. I use the MOC in Matworks to do the little programming on the system I do.

 

[bwc58]

In MOC
F9>COMMAND:E600,F8,We use 6 plus the last four digits of the DID,F8,CCC,F2 ( If their is a number after you press F8 after DID, then save.

 

[imeldesign]

Tried it and all I got was DATA NOT FOUND. We use the last three digits for our DID.

 

[OzzieGeorge]

Imeldesign

Dial this extension from a dterm and watch the display. I suspect it is in do not disturb. If it is it can be cancelled from the phone if you know the code or from the console.

 

[MercuryComm]

It sounds like your system has split call forward access set up. Split forwarding is where you can set up different destinations by type of call. Regular forwarding will effect internal and transferred calls, and the split forwarding will effect direct trunk calls.

Go to command 200 and check to see what you have programmed for:
A180 (split fwd all calls set)
A181 (split fwd all cals cancel)
A182 (split fwd busy/no answer set)
A183 (split fwd busy/no answer cancel)

From your discription it sounds like you have split fwd all set. Find the code for A181 and go to that phone and dial it to cancel this forwarding.

 

[imeldesign]

I'll check it on Monday. Thanks all...I'll let you know what I find.

 

[OzzieGeorge]

MercuryComm

I initially thought the same but in my experience, the few people who have split call forwarding enabled, know about it. Thats why I leaned more towards a DND being set.

Imeldesign.

You can check Command 5110 as that is where the Automatic transfer destination is set, try changing it and ringing the station. If the call goes to the new destination then that will confirm the cause. There is a command that allows you to check these settings now but as I haven't previously used it and don't have a manual to hand I won't go down that track.

It will be interesting to know what the cause was.

 

[imeldesign]

Well, I checked the DND and it wasn't on. Friday all outside calls went to voicemail. On Monday I stood in her office and we both dialed using cell phones and the ext. rang. Go figure. This issue is random and has been going on since the install. I notice it a lot on my ext. too but it isn't that big of an issue for me. The ext. in question now handles Meals on Wheels for the western half of the city so it is an issue for her.
I know the programmer who set up our system messed things up (for instance, conference calling has never worked right)so it would be hard to track down what is causing it.

Thanks for all the suggestions.

 

[peporter]

If your DID goes direct to Vmail when called from outside, but when you dial the ext number it rings the phone, correct? Is the ext and the DID number the same? If not, you might have digit conversion set in command 7600, 7601 and 7602. Possibly even 7603 and 7604. If you are receiving the last 3 digits from your Central office, then in command 7600 check the 3 digit DID number and see if it delivers to a BIN number (example 021). Then in command 7601, pull up bin 021 and see if their is a destination of your voicemail pilot programmed there.

Phillip E. Porter
Senior Systems Engineer
VA Medical Center Louisville Kentucky
Telecommunication Solutions Group, Inc. (TSG)

 

[imeldesign]

It was the first thing I checked. right ext and right bin number. Like I said, it is random. In fact it has happened twice to me today. No ring...directly to vm.

 

[peporter]

This may be a dumb question, but do you have more then 1 PRI and or more then 1 carrier to your site. I am wondering, if your inbound DID are being ported 3 digits from 1 carrier and 4 or so digits from another carrier. When you dial the number, depending on what carrier your coming accross would depend on how your translations is being translated. Did you check command 7600 for the last 4 digit and so on to see if it might have a double DID assignment??? You have checked everything else that I would know of, for instance E600 cfwd all, E606 cfwd logout (if using IP phones), 5110 for DND destination, and 7600.

Phillip E. Porter
Senior Systems Engineer
VA Medical Center Louisville Kentucky
Telecommunication Solutions Group, Inc. (TSG)

 

[imeldesign]

One carrier, 1 PRI, no ip phones, no double DID assignments. Now today so far all my outside calls have rang...argh.

 

[OzzieGeorge]

A very long shot would be that the system is programmed to automatically change modes on certain days and at certain times. Next time it happens try putting the system into night mode then immediately back into day mode and try again. It's a seldom used feature and has tripped up some very experienced programmers in the past. I would have to get the manual out to jog my memory on this but as it isn't happening now I'll wait and see how you go with the test.

Another thing I would do is change the remote access number just in case!

 

[imeldesign]

Hmmm....all my outside calls were going to VM today. I did the night mode and then back to day mode and my phone rang.
You may be on to something.

 

[OzzieGeorge]

This could be difficult to clean up.

It revolves around command 4A. The question is does your copy have command 4A in it (it's a fairly recent addition)? If it has have a read and see if you can follow it in your system. If not I will try a brief summary here.
First 4A00 de tennant number de will show the calander number you are set to. 00 to 03 mow to make things complicated 00 is calendar 01 and 03 is calander 04.
next 4A(calender number) so if you got 00 in 4A00 this would be 4A01 (see what I mean about difficult) de month day (so 0925 for example) this will either give you none (which doesn't actually mean none it simply means default which is the same as if you got 10) or 10 to 13 which means week schedule 0 to 3 or you may get 20 to 27 meaning time schedule 0 to 7

If you got 10 to 13 the next command is 4A(10 to 13 whichever you got) de day(0 to 7 where 0 = Sunday) de this will give you 20 to 27 as in the previous step however none here means the same as 20.

finally command 4A(20 to 27 whichever you got) de hour minute (24 hour clock in 5 minute steps so start at 0000 and step on) de and finally you get to see the mode 00 to 03 (00 day, 01 night, 02 mode a & 03 mode b) CCC out anything you don't want.

I have never seen a way of just turning off the feature and the feature programming guide doesn't list any way either so if this is truly the problem it could be a real pain to correct. At least when it happens you now have a quick way of rectifying the matter.

Good luck

 

[OzzieGeorge]

Note to self

Must do something about my spelling!!!!!!!

 

[imeldesign]

As far as I know the software has never been updated since the install over five years ago. I know all extensions are under the same tennant. We now just use day mode and night mode but originally we used the third mode for a phone bank when our church services were on tv. (We stream on the internet now). I'll check on Monday and see what version we have and if there is a command 4.