Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Outlook98 re-occuring problem

Status
Not open for further replies.

trixxyp

Technical User
Mar 21, 2000
14
GB
Have a problem with Outlook task bar....I have NT4 workstation with Office 97 suite installed. Service pack 6a high for NT, service pack 2 for Office97, Outlook 98 internet 5.5 (8.5.5104.6) service pack1 . Our computers are a bob standard workhorse typically 500Mhz on a P3, 128 Meg 10 Gig (leaving a Gig to Page File in its own partition) C:drive on a FAT partition, D: E: and F: drives on a NTFS partition. All applications are loaded on the D: drive. Data stored on a network drive. A mostly typical fileserver come workstation network

We have created a directory structure where exe files are saved in named folders and the named folders are placed in the Outlook Bar ( Just in case..Outlook 98 does not facilitate icons in the outlook bar!!! ) In the task bar of outlook I have files which have shortcuts to applications exe. All applications are loaded locally and all workstations participate in a NT4 100 base T network strucured cabling with dumb hubs in places.

Problem

We have experienced the same re-occurring problem on different computers. When accessing a network folder that has been placed in the outlook bar this error message appears.

" An application error has occured and an error log is being generated. Outlook.exe exception access violation (0xc00000050, Address 0x306c2481 "


outlook crashes. Another type of message also appears in another instances. "Access violation (0xc0000005), address: 0x6c8a76b0" .
This problem persists when outlook is re booted, however the network folder can be accessed via explorer no problem.

So for 2 months now we have been searching and applying different types of fixes, all of which works in the first instance, but then re appears for no apparent reason. Sometimes after a couple of weeks, other times after a month????

Well at last the million dollar ????

Has anyone experienced the same problem accessing network folders through outlook bar violation error, and found a permanent fix????
 
MicroSoft Technet reports the following, I hope it helps.

PSS ID Number: Q166120
Article last modified on 10-25-2000

WINDOWS:97




======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

- Microsoft Outlook 97
-------------------------------------------------------------------------------

SYMPTOMS
========

When running Windows NT Workstation, version 4.0, with Peer Web Services, and
you click the Internet tab on the Properties dialog of a system folder, Outlook
97 may close without notification or you may get the following error message:

An application error has occurred
And an application error log is being generated
OUTLOOK.exe

Exception access violation (0xc0000005), Address 0x58a07ab2.

RESOLUTION
==========

This problem does not occur if you are logged on as Administrator.

STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. We are
researching this problem and will post new information here in the Microsoft
Knowledge Base as it becomes available.

MORE INFORMATION
================

Steps to Reproduce Problem
--------------------------

1. Install Windows NT Workstation, 4.0, Service Pack 2.

2. Install Peer Web Services (see REFERENCES section below).

3. Log on to Windows NT 4.0 with User rights.

4. Start Outlook and on the Outlook Bar click Other.

5. Right-click on either the Personal or Favorites folder or double-click My
Computer and right-click on a system folder.

6. On the context menu, click Properties.

7. Click the Internet tab.

Results: You may receive the error message described in the SYMPTOMS section
above or Outlook may close without notification.

REFERENCES
==========

For more information on installing Peer Web Services, please see the following
article in the Microsoft Knowledge Base:

Q156572 How to Install the FTP Server Service in Windows NT 4.0

Additional query words:

======================================================================
Keywords : kberrmsg
Version : WINDOWS:97
Issue type : kbbug
=============================================================================
Copyright Microsoft Corporation 2000.



 
Hi mscallisto thanks for the ms posting..we thought that this problem may apply in this case also..but one thing sticks out that makes it very different. we are accessing shared folders through outlook and not the internet??? do you think that this realy can be related..your thoughts!!!
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top