Outlook XP won't open word file attachment... :-(

[jupiter3000]

I'm using Outlook XP, and when I receive an attachment file made in MS-Word and double click on it to open it up IT WON'T OPEN... but if reboot the computer it will open it. Wierd isn't it... Any clues on how to stop this to happen

 

[MakeItSo]

Just a wild guess:
Are you using Word as your email editor, too?
If yes: check in task manager if any instance of word is still running although no doc is open. Kill the process.

If no: open windows explorer, goto tools - folder options - files and check if Word is correctly associated with docs/rtfs...

regards,
MakeitSo

Andreas Galambos
EDP / Technical Support Specialist
(andreas.galambos@bowneglobal.de)
HP:

http://home.arcor.de/andygalambos

 

[kippy13]

Can you open the attachment it word is open?
When you try opening the attachment and cant can you check the tasks running and see if word is one of these?

"Sometimes I do not know but I try hard"- R.F. Haughty 1923

 

[jupiter3000]

Thanks guys for your reply on this issue....

- No word is not my mail editor
- there were any instance of word running
- I did check if word was correctly associated with .DOC
if a save the attachment to C: then double click on it won't open up, now if I open WORD and then drag it in, It will open up... wierd right!
- if I reboot the computer it will open up my attachment
I keep this computer service packs updated...

 

[kippy13]

Try this :
goto start run
type winword /unregsvr
then typr
winword /regsvr

"Sometimes I do not know but I try hard"- R.F. Haughty 1923

 

[MakeItSo]

Have you tried an Office repair?
Perhaps you have installed different Word-versions and messed up your registry that way? If so, try uninstalling Word97 or whatever, run a RegCleaner and do a custom re-install. Choose some special custom folder(e.g. C:\Word97) and make sure not to replace any dlls (e.g. "there is a newer version..." blabla).

Good luck,
MakeItSO

Andreas Galambos
EDP / Technical Support Specialist
(andreas.galambos@bowneglobal.de)
HP:

http://home.arcor.de/andygalambos