Outlook XP "Reply To All" Changes Language

[cjernigan]

I have a user that routinely receives email messages that originate in Japan, but written in English. Recently, when he hits the "reply" or "reply to all" button the original message appears to change to Japanese, and with jumbled formatting. Any text typed into the body of the reply message appears to produce Japanes characters.

He is running Office XP on Windows XP Pro.

The same message sent to other users in the office functions correctly ... "reply to all" remains in English and the text entered remains English as well.

Suggestions?

 

[misscrf]

In the tools, options, go to the mail format tab. Then click international. Make sure English is checked and Western European (ISO) is selected.

That's all I have found on language. See where u can get with that.

misscrf

Management is doing things right, leadership is doing the right things