Outlook user unable to see previously read email through OWA 1

[rgeils]

We are using Exchange Server 2003 and I have a user that is unable to see her previously read emails in her Inbox when connecting through OWA. I sent a test message to her and saw it hit the Inbox through OWA and also her local Outlook, but when I double click on the message through OWA and read it, it disappears from the Inbox of OWA after I switch to another folder(But not her local outlook Inbox). Weird. Any suggestions?

 

[Davetoo]

Go to the Options and then View and make sure she's not got it set to view new mail only.

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

There are no more PDC's! There are DC's with FSMO roles!

 

[rgeils]

I don't see that option under OWA OPTIONS. I only see it under her Outlook. How will that affect what she sees when connecting through Web Access? all comments are greatly appreciated! Thanks!

 

[Davetoo]

Sorry..it's right on the Inbox menu at the top, View - Messages, not View - Unread Messages.

I'm Certifiable, not cert-ified.
It just means my answers are from experience, not a book.

There are no more PDC's! There are DC's with FSMO roles!

 

[rgeils]

Man, If I was any blinder, I would need a seeing eye dog!!! Thanks for your help. All is good now!

 

[Zelandakh]

Sometimes you can't see the wood for the trees because you were looking the wrong way...