Outlook - The "From" field address is missing or stripped off emails

[FastEddieC]

Hi all,
We have a user who's Outlook 2003 is sending out emails without a "from" field address. As in, she sends an email, it usually bounces, so she checks her Sent folder - and the email she just sent does not have her own email address in the "From" field.
This is happening intermittently (only 6 in the last 2 weeks)
I had her start a new email to make sure the "From" field is not turned on. (it's not)

I've Google'd this problem, and phrased it a bunch of different ways but no joy.

Does anybody have any ideas?

Thanks in advance,

Eddie

 

[lameid]

I'm not sure I can help but the obvious questions are do you use Exchange Server? Does she have any alternate e-mail connections setup?

If there are non primary e-mail accounts, you should ensure that the alternate is configured not to send e-mail, at least then she'll get a failure instead of sending bad e-mails.

 

[FastEddieC]

Sorry it took so long to get back, other fires to put out... you know how it goes.
We are using exchange, and it is the only account setup. The only strange thing about this config is that she is a remote user who "VPNs-in". Once she connects via VPN, then she operates like any other user.

 

[lameid]

Are you sure she is sending via an IMAP / Exchange server server setup and not SMTP?

I am trying to think of a way an IMAP account would not work... All I can think of is that Active directory has no display information for her but the e-mail address should still be there.

If it is setup for SMTP, you either need to configure it to specify the appropriate account or or switch to IMAP. SMTP is more flexible than IMAC generally for working without a VPN.

 

[lameid]

I'm a little trigger happy on that submit button...
IMAP not IMAC.

 

[FastEddieC]

Sorry in advance for the long post.

This PC used to be in-house. The boss allowed her to take it home. I installed VPN software, edited the Host file (so Outlook could find the Exchange server) and Outlook connects and send/receive like it did when it was in-house (without editing the account info)

Wait, I almost forgot, when Outlook starts up it asks you to login - I assume that is due to the fact that her credentials, which would have been carried over with the inital network login, are not because she is a stand alone. When she VPNs-in she gets authenticated at that point, but apparently it doesn't carry her credentials over like a initial login would.
Does that make sense?

The wierdest thing is: the problem is intermittent. Which makes me believe it is not a configuration issue.

Thoughts anyone?