Outlook sending blank email

[mrbusy]

I have a strange problem with some of my users sending email. We use E2K running the latest service packs and all clients are running Outlook 2003, again with all the latest updates. Sometimes when a user sends an email the recipient just gets a blank messages. Attachments included arrive okay and viewable.
I checked through event viewer and turned on extra logging on the Exchange box, but still have no clue why this is happening. I read somewhere that PGP causes this problem, but some of the users don't, and never have, had it installed.
The only thing that seems to make a difference is sending emails as clear text, rather than HTML, although this does not always solve the problem.
I've though of all the obvious things like white text on a white background, but there is literally nothing in the message body. I've also tried re-installing office and SP1 for Office 2003. I'm not sure if this made a temporary difference as the problem only ocours occasionally.

Any ideas? Help greatfully received.

 

[tk808]

Hello,

Does this occur with messages being sent within the same domain or with messages going out to another domain? Basically , are the senders and recipients on the same e-mail database?


It doesn't make sense that the text doesn't show up but the attachments do, since they are both in the P2 content. However, I may be just overlooking something.

Have you looked at the message tracking center in ESM? Look at the message history and see if that can tell you anything...gl

 

[mrbusy]

The problem is really strange. It doesnt seem to matter what domain the recipient is in. I've personally had this problem when sending internal emails to the whole company (via a distribution list), and others have had it sending to external contacts.
It doesnt seem to be limited to HTML format messages. I've seen it do the same thing with plain text. Attachements are completely unaffected though.
My gut feeling about this problem is that it's with Outlook rather than Exchange as the message also appears blank in Sent Items.
When it occours it remains until the PC is rebooted, or possibly Outlook restarted, I haven't been able to try.
The other strange, and presumably connected, problem I have had is when replying to messages. Sometimes when I edit the message the content is incomplete. When I go to my sent iteas and review what I have sent the original message is still there in full at the bottom, but what I have written is only partially there. It's almost as though Outlook has autosaved during the message and then ignored everything else I've done.

 

[mrbusy]

I think I've found a way to replicate the problem. If I do a resend from the actions menu then this can reliably be expected to ignore any changes made and just resend the exact same email a second time.