Outlook Rules Wizard 1

[JohnAcc]

Hi All,

Does anyone know how I can automatically reply to an e-mail if it contains a certain word in the body or subject and then move the e-mail to a seperate folder.

i.e if the e-mail contains the word "help desk" in the subject box or the body of the e-mail then I want to automatically reply to the e-mail and move the e-mail to a seperate folder.

Thanks in advance for any tips.

Rgds, John

 

[ElPatNot]

I'm using Exchange 2003. You will have to create a template letter for your auto-response. Your rule will probably look something like this:

Apply this rule after the message arrives
with help desk in the subject
and with help desk in the body
reply using (template_name.oft)
and move it to the (folder) folder.

I would probably make a public folder and only allow your help desk to view it, or a helpdesk.pst folder. My only concern is that when I was creating the rule, it says "with help desk in the subject AND help desk in the body". You might want to test this out, perhaps my it a little more vague. Like only using help, and then filter out anything that doesn't belong in your folder.

El Patrick of Not
Punk at heart, Sys Admin by trade
(Finally lost It)