outlook resources

[apocalypse11]

Hi,

I have set up a resource mailbox that is supposed to automatically process requests and cancellations. It does so well for requests, however once a cancellation is sent it does not remove the item from the calendar. Sometimes it just changes the item to have the word cancelled in the subject.

any ideas on what i need to change so that it deletes it?

thanks in advance...

 

[nickpark]

Does it matter?

It marks it as cancelled and changes the free/busy from Busy to Free so users can book additional meetings at that time.

 

[apocalypse11]

sure does... for those who are not technically minded, they open the calendar and think that it is booked for that time.

 

[nickpark]

I think that ideally they should only book a room by adding it as a resource in a meeting request.

Allowing them to enter items directly into the calendar causes problems.

However, I have no solution, currently.