Outlook prompts for password 1

[JGKWORK]

Hi,

Please help - our network uses Outlook 2002 and MS exchange. Over the last 12 months we have had around 10 people having the problem that when you start Outlook it prompts you for username, password and domain (these are on PC's and under accounts which were working perfectly).

Below is what I have tried so far:

- Control panel > User Accounts > Advanced > Manage Passwords > Properties button (for the email account) > type password and click OK - this has worked on some PC's.

- Deleting the Outlook profile and then recreating - this has also worked on some PC's

- I wanted to be able to try the regedit solution which has been talked about (below) but we have disabled users from running regedit so how do we get to the CURRENT_USER section of regedit (for the actual user)??

http://www.dougknox.com/xp/tips/xp_oe_passwords.htm

Any advice on regedit or any other suggestions would be very much appreciated - next thing I'm going to try will be to delete their profile and then recreate it and see if that works - but I would prefer to avoid that if possible.

Many thanks.

 

[JGKWORK]

Ok - been working on finding a fix for this for ages, still haven't had a reply but no hassle because I managed to fix it yesterday - obvously I can't gaurantee that this will work for everyone but here goes:

Click start > Run then type "control keymgr.dll" without the quotes.

Click Add then fill in the information:

1. Name of server: i.e. exchange server name
2. Username: Now this is where I was going wrong the username should be in "email" format e.g. someone@somewhere.co.uk
3.Password: enter your password

I think it also prompts you, asking if you want to change the password on the domain server but this I don't think is necessary.

Hope this helps someone.

 

[Zelandakh]

Using keymanager would assume you aren't using NTLM pass through to give the credentials to AD. Are you using NT4 Server or Windows 2000?

 

[JGKWORK]

We are using Windows 2000.