Outlook Problem

[mu85]

Got a problem with my account, i am unable to send from another email address, a customer services email address, which is in the same domain as me. I get a bounceback saying

----------------------------
Your message did not reach some or all of the intended recipients.

Subject: ************

Sent: 22/05/2007 11:57

The following recipient(s) could not be reached:

******* on 22/05/2007 12:00

You do not have permission to send to this recipient. For assistance, contact your system administrator.

----------------------------

I have checked the account and i have full mailbox rights. Any ideas?

Thanks

 

[lameid]

When you send from the other e-mail address it fails with the above message?

Unless you are sending on behalf of, the server may not allow relaying.

Does it work if you send from that other e-mail address to yourself and other people inside the company?

 

[mu85]

Cant send inside or out the company, other people can do both - i have even changed all my groups and permissions to mirror somebody else still didnt work

 

[lameid]

It really sounds like a relaying or authentication problem unless you have multiple Exchange servers (assuming you are using Exchange) and one of them is having some other problem sending messages. Do you by chance have an Exchange Admin you can ask?

Can you set up your profile on a working computer and get it to work?

Can you set up a profile for someone that does work on your machine and see what happens?

 

[mu85]

Yes i am using exchange, just the one though.

Tried on another machine still nothing, tried a working user on my machine works fine.

Sadly there is no Exchange admin. Im supposed to just "wing it" alot of the time

 

[lameid]

Can you log in as the other user and assign your account in Outlook permission to send on behalf?

The other thought that comes to mind is to check the Exchange mailbox permissions in System Manager.

More as a last resort as I don't think it is Exchange from the other user working... Poking around with Google results I found an MS KB article that may be of use if it definitely is not permissions.
Article number: 257265 "General troubleshooting for transport issues in Exchange 2000 Server and in Exchange Server 2003"

Hmmm... a forums.techarena.in post as some interesting bits, you may want to read the last quote before going through the rest.

As his primary SMTP address? In order to send mail from me@domain.com, that
address has to be the default. Or, it has to be assigned to another
mail-enabled object (mailbox, group, PF) to which the user has Send As
rights & then he can use the From field.

The domain in question is in your recipient policy?
The domain in question is shown in the requisite mailboxes as the primary
SMTP address?
You have Send As rights set?
You're using the From field?

Your AD domain name doesn't matter, note.

I would try granting another test account both Full Mailbox rights & Send As
rights, and check....

In the end it turned out that it was
nothing to do with permissions at all, but the fact that the address
book hadn't rebuilt properly, so had to manually rebuild it in the
Exchange System Manager.

The only reason I realised this was because when I hit the From field
in outlook, I couldn't see the test accounts I'd created beforehand.
Also when typing in email addresses in the from field, they didn't
automatically resolve to the mailbox name, which i should have realized
in the first place.

Whew! I hope that helps.

 

[mu85]

Cheers mate will take a look and let you know