Ok, I am having an Outlook issue. Whenever i try sending an email I get an error "sending reported error (0x800cc0f) the connection to the server was interrupted." I have uninstall the software and installed it again and no luck. I am able to receive email, but not send. Any ideas...
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Outlook problem
- Thread starter linux00
- Start date
does this help?
have you recently setup this email account or is it an existing one that has started to play up? Have you checked your smtp settings against those given by your ISP? Does your outgoing server require authentication?
have you recently setup this email account or is it an existing one that has started to play up? Have you checked your smtp settings against those given by your ISP? Does your outgoing server require authentication?
- Thread starter
- #5
when you say 'verified correct since you are able to recieve mail' ... it doesn't neccesarily follow that the outgoing settings are the same... are you saying that you have been given the outgoing settings info by your ISP and it is the same or are you just guessing that they are the same....
e.g. I use BT and my outgoing settings are not the same as my incoming, the servers might be but the settings aren't...if I don't authenticate to the outgoing server then I can't send mail.
sorry to question you but it's not clear...at least to me any way.
e.g. I use BT and my outgoing settings are not the same as my incoming, the servers might be but the settings aren't...if I don't authenticate to the outgoing server then I can't send mail.
sorry to question you but it's not clear...at least to me any way.
- Thread starter
- #7
I do authenticate and I use the check box for using the same
settings as the incoming mail... I have verified that account with the same settings on a different computer and it works... so I know the problem is something strictly down to outlook I have uninstall outlook and installed it back and still does not work... as far as the settings, we have our own mail server, so I know the settings are correct...
settings as the incoming mail... I have verified that account with the same settings on a different computer and it works... so I know the problem is something strictly down to outlook I have uninstall outlook and installed it back and still does not work... as far as the settings, we have our own mail server, so I know the settings are correct...
Hi Linux00
A Couple of things..
What mail server are you using and does it handle all of your mail, or is it not part of your domain ?
If you have Exchange on your domain, the settings are simple and you only have to explicitly declare the localDNS name of that server to both send and receive mail.
If the mail is managed by an ISP, you don't really have your own mailserver.
Verying on a different computer may be the clue here. Is the other computer attached to the same broadband line as the failing machine ?
What could be happening is that your broadband provider (on the non working model) won't allow outgoing mail except through his own SMTP mail server.
Example:
you.com has doamin managed and mail delivered on their ISP's server so outgoing mail server is smtp.isp1.com (with the correct authentication.
If you then plug into a different broadband supplier or ISP they insist that outgoing mail goes through their mail server and won't relay mail to smtp.isp1.com.
Result - incoming mail is fine, outgoing mail won't work although it works at home through another provider.
Finally, have you checked that there is not an issue with network connectivity either by a bad NIC or chained hubs - seen that one before causing slow connections.
Let me know.
Regards
MD
A Couple of things..
What mail server are you using and does it handle all of your mail, or is it not part of your domain ?
If you have Exchange on your domain, the settings are simple and you only have to explicitly declare the localDNS name of that server to both send and receive mail.
If the mail is managed by an ISP, you don't really have your own mailserver.
Verying on a different computer may be the clue here. Is the other computer attached to the same broadband line as the failing machine ?
What could be happening is that your broadband provider (on the non working model) won't allow outgoing mail except through his own SMTP mail server.
Example:
you.com has doamin managed and mail delivered on their ISP's server so outgoing mail server is smtp.isp1.com (with the correct authentication.
If you then plug into a different broadband supplier or ISP they insist that outgoing mail goes through their mail server and won't relay mail to smtp.isp1.com.
Result - incoming mail is fine, outgoing mail won't work although it works at home through another provider.
Finally, have you checked that there is not an issue with network connectivity either by a bad NIC or chained hubs - seen that one before causing slow connections.
Let me know.
Regards
MD
- Thread starter
- #9
We have our own mail server, joined to our domain, we have the localDNS name declared, our server handles over 500 email accounts and none of them are having such problem, just this account on this particular machine. There is not a bad NIC, no hubs involved... Don't know what else to try
Hi again Linux00
From your description I'd say that the problem is either user or machine specific.
Next two steps I'd take..Firstly move the machine to another network point to eliminate any issues on the infrastructure. If it still doesn't work, try to login another user and see if his mail works. If it doesn't then the machine is the culprit. Start with the patch cable and work your way backwards, replace the NIC with a know good one and so on. I've known NICs to behalf inconsistantly causing lots of starnge issues.
If all else fails do a total system rebuild, it will probably be quicker than trying to solve the problem.
If it does work with another user, then the Exchange system needs to be checked out. You could try disconnecting the user from his mail box and reconnecting - I've know this to work. Alternatively, exmerge out the users mail to a .pst file, delete the mailbox and purge the system.
Recreate the user mail box and try to login again. If it works, exmerge his pst file back into the new box.
Let me know how it goes.
Regards
MD
From your description I'd say that the problem is either user or machine specific.
Next two steps I'd take..Firstly move the machine to another network point to eliminate any issues on the infrastructure. If it still doesn't work, try to login another user and see if his mail works. If it doesn't then the machine is the culprit. Start with the patch cable and work your way backwards, replace the NIC with a know good one and so on. I've known NICs to behalf inconsistantly causing lots of starnge issues.
If all else fails do a total system rebuild, it will probably be quicker than trying to solve the problem.
If it does work with another user, then the Exchange system needs to be checked out. You could try disconnecting the user from his mail box and reconnecting - I've know this to work. Alternatively, exmerge out the users mail to a .pst file, delete the mailbox and purge the system.
Recreate the user mail box and try to login again. If it works, exmerge his pst file back into the new box.
Let me know how it goes.
Regards
MD
pgaliardo
MIS
- Nov 30, 2004
- 887
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