...the problem is that we don't have an Exchange server. This is a new user, just started today. When I tried to set up Outlook, it opened up and attempted to connect to an Exchange server. When I try to cancel that (or if I let it time out) it won't let me tell it to use IMAP instead. Outlook just dies and won't let me do anything. It looks like it's not a problem with the way the account is set up in out Active Directory as I can log in as the user on my machine, open Outlook, and configure it to use IMAP just fine. Is there a registry setting that I need to nuke somewhere? A quick search of the KB didn't turn anything up.