cameramonkey
MIS
we have a unique situation.
Background: Linux POP/SMTP server, Outlook 2003 mail client installed from an administrative install point. Blackberry in use via BIS (NOT BES), with the SMTP server forwarding copies of all messages to his blackberry email address.
"Ron" emails "dave" an email (the "dear Dave" email). "dave" emails "Tony" and CCs Ron. Dave and Tony continue the email conversation. Ron is CC'd on all correspondence.
Here is where it gets weird. From Ron's point of view in ALL subsequent CCs and TOs that Ron receives in the course of the conversation, he never sees any of the follow up text in the emails. he always sees the body of the first message with no newer text or header info like he should.
So instead of seeing a "Dear tony, blah blah blah" with the "dear dave" email (and its header info) below it, he always sees just the original "dear Dave" email body. As Tony and Dave continue the conversation, Ron never sees the newer parts stacked on top of the older messages, just the original "dear dave" text in each copy of the message that is sent.
When you look at Ron's crackberry however, it shows the newer parts of the message properly for each part of the conversation as it happens. When you log into the SMTP mail server via webmail, the message is correct with the newer text as part of the message.
If Ron forwards the message to me from his crackberry, I only see the "dear dave" email as well, and no other newer info. Not even his crackberry generated SIG as part of the forwarding comments.
If I forward the latest message from the crackberry to another person outside our company that is running the same version of outlook, its fine. ALL parts of the conversation are there.
What is most disturbing, is that I have tried to view this on 4 different installs of outlook here. they all have this behavior.
Also, if I download the message in thunderbird, all I can see are the raw headers. I cant view any of the email body itself. However if I forward or print the message in thunderbird, I can see the body in its entirety.
One thing I noticed when I view the message source in thunderbird. I see that each CRs arent matching up and all lines ends with an = (and odd codes inside).
here is an example:
----------
Ron, =
=
I would like to receive<snip> [blah blah blah]
[new paragraph]
[more worthless text]<snip>outstanding. =A0You may proceed wi=
th
referencing the outer<snip>[blah blah blah]
[blah blah blah]
--------
I tried to maintain formatting while only including enough info to not expose any proprietary info. Unfortunately that email has info that I cant display here.
any ideas? Screwed up formatting in the original message? if so why will it show on a client running exchange but not our SMTP implementation?
Background: Linux POP/SMTP server, Outlook 2003 mail client installed from an administrative install point. Blackberry in use via BIS (NOT BES), with the SMTP server forwarding copies of all messages to his blackberry email address.
"Ron" emails "dave" an email (the "dear Dave" email). "dave" emails "Tony" and CCs Ron. Dave and Tony continue the email conversation. Ron is CC'd on all correspondence.
Here is where it gets weird. From Ron's point of view in ALL subsequent CCs and TOs that Ron receives in the course of the conversation, he never sees any of the follow up text in the emails. he always sees the body of the first message with no newer text or header info like he should.
So instead of seeing a "Dear tony, blah blah blah" with the "dear dave" email (and its header info) below it, he always sees just the original "dear Dave" email body. As Tony and Dave continue the conversation, Ron never sees the newer parts stacked on top of the older messages, just the original "dear dave" text in each copy of the message that is sent.
When you look at Ron's crackberry however, it shows the newer parts of the message properly for each part of the conversation as it happens. When you log into the SMTP mail server via webmail, the message is correct with the newer text as part of the message.
If Ron forwards the message to me from his crackberry, I only see the "dear dave" email as well, and no other newer info. Not even his crackberry generated SIG as part of the forwarding comments.
If I forward the latest message from the crackberry to another person outside our company that is running the same version of outlook, its fine. ALL parts of the conversation are there.
What is most disturbing, is that I have tried to view this on 4 different installs of outlook here. they all have this behavior.
Also, if I download the message in thunderbird, all I can see are the raw headers. I cant view any of the email body itself. However if I forward or print the message in thunderbird, I can see the body in its entirety.
One thing I noticed when I view the message source in thunderbird. I see that each CRs arent matching up and all lines ends with an = (and odd codes inside).
here is an example:
----------
Ron, =
=
I would like to receive<snip> [blah blah blah]
[new paragraph]
[more worthless text]<snip>outstanding. =A0You may proceed wi=
th
referencing the outer<snip>[blah blah blah]
[blah blah blah]
--------
I tried to maintain formatting while only including enough info to not expose any proprietary info. Unfortunately that email has info that I cant display here.
any ideas? Screwed up formatting in the original message? if so why will it show on a client running exchange but not our SMTP implementation?