Outlook messes up text-formatting

[ThomasBB]

Hi!

I have a user who's about to tear me a new one hehe.

Long story short - see this screenshot (i censored some of the personal information in there, nothing important was deleted):

http://www.uploadgeek.com/share-FC62_4BA07894.html

As you can see, the formatting is clearly fubar. I've tried setting up a new Outlook-profile for her, but to no avail.

I've also disabled "Use Microsoft Word 2003 for editing" etc.

We're using Office 2003, with Exchange 2003 running on a Windows Server 2003.

Have anyone ever seen this before?

Thanks in advance!

 

[kjv1611]

I'd look at doing one of the following, at least:
1. Run an Office Repair on her machine or just reinstall.
2. When you say new Outlook profile... have you tried a new Windows profile just to make sure? I'd imagine if it's a profile issue, it's more likely to be at the OS level anyway.

I originally thought that maybe it's just a particular text she's trying to copy/paste, but it looks like the subject line was messed up as well. That's what has me thinking of the options listed above.

 

[SkipVought]

Hi,

Is the Message Format drop down set to Plain Text?

Skip,

_{Just traded in my old subtlety...
for a NUANCE!}

 

[ThomasBB]

Hi

Apologies for the late reply.

I haven't made a new Windows-profile. That's my last resort, since I'm not sure that would work either.

There's nothing wrong with the subject-line.. it's just danish, which is why it might look like garbage to you hehe.

I can see, that I haven't been particularely clear in my first post. It doesn't happen with all e-mails. It's only happening with mails from customers - never internal mail. So far we've been able to spot two different customers, who regularely "screw" the formatting.

All in all, it's perhaps 1 of 50 mails that goes haywire like this, which is very confusing to be honest..

SkipVought:

No, it's set at HTML, since that's what we use. I know plain text would be enough for most, but since we're a design-company, we have to look good in whatever we do

 

[MakeItSo]

Hi Thomas,

my guess would be, that its those two customers who are using Word as e-mail editor, and that they probably have font corruption on their machines.

I've seen similar effects happening with Word documents using a specific font (Gil Sans); line spacing would go nuts and lines would overlap, just the way it is obvious in this mail body.

Hope this helps.

Cheers,
MakeItSo

[navy]"We had to turn off that service to comply with the CDA Bill."[/navy]
- The Bastard Operator From Hell

 

[kjv1611]

Regarding the Subject Line - Oops, I realized it was a different language. However, I was looking at the wrong line, not the actual subject line. Not sure what I was thinking that day, oh well.

 

[ThomasBB]

Hi

Again, my apologies for getting back this late.

We have solved the problem. The user in question had two Outlook-profiles. One which was the correct one, and one which was fubar. I deleted the faulty one, and since then we haven't had problems.

Thanks for the replies!

Regards,
Thomas

 

[tf1]

Rename the emailnormal.dot (or is it mailnormal.dot in OL2003) in the USer's profile to mailnormal.bad and test again.


Regards: Terry