Outlook mailbox grouping / sorting

[1DMF]

Hi,

Can someone advise why Outlook is grouping emails to / from the same person under two different headings.

1. Their user name (EG. John Smith)
2. Their email address ?(EG John.Smith@mydomain.com)

These are internal emails from domain user to domain user, but when searching they are grouped under two different headings randomly?

Why is this happening and how do we stop it.

Thanks,
1DMF


"In complete darkness we are all the same, it is only our knowledge and wisdom that separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"
Free Electronic Dance Music

 

[MakeItSo]

Doesn't happen with ours.
But it once did happen with mails that were sent before that user was in the Global Contacts List.
Maybe that's why.

"Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family." (Kofi Annan)
Oppose SOPA, PIPA, ACTA; measures to curb freedom of information under whatever name whatsoever.

 

[1DMF]

This person has been in the corporate domain and global address list for 10 years?

"In complete darkness we are all the same, it is only our knowledge and wisdom that separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"
Free Electronic Dance Music

 

[MakeItSo]

That's strange!
Is the grouping truly randomly or were the ones using full email address perhaps sent from a mobile device or via OWA?

"Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family." (Kofi Annan)
Oppose SOPA, PIPA, ACTA; measures to curb freedom of information under whatever name whatsoever.

 

[1DMF]

OK, we have worked out what Outlook is doing.

If the user types a part of the recipients name, and waits a few seconds for it to resolve to an internal email account in the global address list, then that is how Outlook sorts / groups the email.

However, if the user, uses their actual email address as the recipient, then Outlook uses that as the grouping / sorting.

Even though both resolve to the same person and the same email account, Outlook sees them as different recipients as I guess textually they are.

This is the phenomenon causing my users concern, which I assume cannot be resolved other than them ensuring they choose either one or the other recipient type when emailing them?


"In complete darkness we are all the same, it is only our knowledge and wisdom that separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!"
Free Electronic Dance Music