outlook isn't deleting my email from server 1

[nate2345]

I set outlook to remove my email messages 5 days after I download the email to my computer - but it never removes the mail - any suggestions?

Thanks,
Nate

 

[sawedoff]

You didn't say what your email server was, but depending on whether it is an exchange server or your ISP, your Outlook may not have the rights to delete them. You may bneed to go to your ISP email preferences and set the delete time.

Sawedoff

 

[nate2345]

Sawedoff,

The settings on this users computer is the same on everyone else's computer - everything works fine (downloading messages on it's own etc.) - it's just that it doesn't want to delete the messages after 5 days. My own computer works fine.

Nate

 

[DestinysDream]

Is it giving any popups or errors in the event viewer?

If anyone calls and says "I know a little something about computers" just tell them to reformat it.

 

[nate2345]

No indication whatsoever of any errors.

Nate

 

[smah]

What version of Outlook?

 

[nate2345]

outlook express 6

Nate

 

[smah]

That's what I suspected. Outlook Express and Outlook are quite different programs. What you describe is not uncommon with OE. With OE closed try this:

Using the Windows Search function, search your hard drive for Pop3uidl.dbx. Be sure to include system and hidden files in your search. (If you're using Windows XP with multiple users, you should find 1 in each users profile). When found, delete the file (only for the user with the problem, if applicable). Then open OE. The messages will download 1 more time and then your 'remove after 5 days' should start functioning correctly.

 

[nate2345]

Thanks smah, that solved the problem.

Nate

 

[smah]

You're welcome.