outlook inbound message colors changed

[cameramonkey]

we have a novice user that was attempting to create a new signature in Outlook 2003, and somehow changed how outlook formats INBOUND messages. Of course he has no idea how it was done or how to reverse it.

For example, When the user receives an HTML formatted email (black text on white), the message body is displayed as a shade of blue (perrywinkle?)text on olive green. Needless to say its impossible to read.

I have scoured the pc and cannot find anything causing it to shift the colors.

Also, bear in mind this is on INBOUND messages, NOT outbound; those are fine. Also if the user forwards or replies, it reformats back into the correct color scheme.

Any ideas?

 

[wayneryeven]

Outlook>Tools>Options
Mail format tab
Check the HTML and formatting sections
Also click Stationary and Fonts
Personal Stationary tab- ensure no theme selected
Copy other settings from known working Outlook

(Its interesting you stated this happened when user was setting up a new signature. Note how the Signature tab is adjacent to the Personal Stationary tab- Coincidence?)