Outlook in workgroup

[da209]

outlook just closes without an error. opens up again with no problem. User claims this just started happening suddenly.

 

[ladyck3]

Have you checked for viruses?
What version of Outlook?
What version of Windows?

Have you tried to create a new profile for the user?

Have you tried Detect & Repair on the application (provided it is Outlook 2000/2002)?

Things to look into...

HTH


LadyCK3

 

[da209]

It's 2002, did detect & repair, did a scanpst, installed all updates from MS. created new profile: ms mail & personal folders. My experience with outlook is as an exchange client, never used in a worgroup. It still closes suddenly and none of the calander sharing stuff is working. Can't find any documentation on this type of setup.

Thanks

 

[ladyck3]

Go to support.microsoft.com and search for Article #290301
OFFXP: Windows Installer CleanUp Utility

This is a Clean Up utility for Office XP. HOWEVER, I am still suspicious that this might be virus related.

Exhaust all of the recent virus alerts at Microsoft, make sure whatever software you use for Virus protection that you have the most recent updates and search for any detection tools they may offer for recent virus such as msblast.exe. If you search your windows/system32 directory and find this, its the virus, its the cause.

Follow all of the information available for detecting and removing this bug and a half.

If it is not virus related, run this clean up utility per the instructions in the document adn then reinstall. If that does not correct the problem then I'm sorry, I have no other suggestions.

Hope this helps!!!!




LadyCK3

 

[da209]

Fixed it. It was OL 2000 by the way. Problem was with net folders feature. Seemed like the active content of those e-mails would cause Outlook to close. I removed all the net folders related files and reinstalled net folders, did detect and repair. Thanks folks.