Outlook Express can receive but cannot send. Tech support for DSL cou

[iblearnen]

Greetings, I just completed a clean install on a 4-year-old Gateway running XP Home, and spent nearly an hour on the phone with his DSL tech support trying to resolve an issue with outlook Express. I can receive mail but I am unable to send it. As of now, I have not completed the extensive list of MS Up-Dates as the DSL support folks said this is really the last thing to try. We repaired the Winsock and a number of other things. His connection is solid as surfing is not an issue, I haven’t installed his firewall so this can’t be the problem and have not installed SP2 so the OS is firewall free. Something else that’s interesting, everything is the same when I tried Outlook,
(I can send but can’t receive. I have a No Fix / No Fee Policy and would really like to be paid for my time. At present, the only way for my client to have working email is to log onto it as web mail. Any ideas would be most helpful. Thanks in advance.

Ken
Microsoft IT Academy Program
Network Admin. Certificate

 

[iblearnen]

Also, It just times out when sending, also I know that all pop3 and SMTP setting are correct and his username and p/w are correct, this is a very unusual situation. Thanks


Ken
Microsoft IT Academy Program
Network Admin. Certificate

 

[smah]

Has antivirus been installed yet? If so, what is it? Also, post the error code the OE gives you.

 

[iblearnen]

No antivirus has been installed yet, as far as the error code I do not have it

 

[iblearnen]

I believe I figured out what happened, my clients Outlook Express program was corrupt or something as this was part of the reason for my reinstalling his OS. I used a program called ABF Outlook Express Backup to back-up Outlook Express. After the clean install I restored his Outlook Express settings and folders thus returning the corrupt or somehow nonworking mail program to his nice clean machine.
A time consuming lesson well learned.

Thanks to all

Ken