OUTLOOK.EXE RUNNING TWICE

[agent099]

I AM USING WINDOWS2000 WITH OUTLOOK97. THE CPU OCCASIONALLY DECIDES TO RUN SUPER HIGH, THE PROBLEM IS OUTLOOK.EXE IS RUNNING TWO INSTANCES. I CAN GO INTO TASK MANAGER AND END BOTH PROCESSES RUNNING AND THE CPU RUNS NORMAL FROM THEN ON. BUT I CAN'R FIND A PERMENANT SOLUTION. HAS ANYONE ELSE COME ACROSS THIS PROBLEM BEFORE? THANKS FOR ANY INPUT.

 

[Dreamboat]

1. How are you launching Outlook?

2. Do you have it in the c:\windows\start menu\programs\startup twice?


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[Tremplo]

Is it possible you are starting Outlook from within your start up programs, and then manually starting Outlook?

 

[agent099]

I'm launching outlook from the programs menu. I also tried just from the desktop icon. I made sure It was only started once. thanks anyway.

 

[Dreamboat]

And both ways in which you launch Outlook, launch it twice?

(Just clarifying--sorry.)
techsupportgirl@home.com

http://www.PiersonTech.com

Brainbench MVP for Microsoft Word

 

[agent099]

yes. the problem only occurs every so often, but yes, both ways of starting it. To clarify further, I also made sure the end user wasn't running any other programs at the same time in case another office program was starting outlook.exe. I've searched the Microsoft Kb too.

 

[mcconmw]

This is probably a stupid question, but here it is anyway. Have you personally been able to duplicate the problem or do you only get this from your enduser? Is it possibly a case of the user double clicking the office bar instead of single clicking it? Just a thought.

 

[Dreamboat]

I'm more inclined to think of checking the shortcut target properties or Outlook Addins.
techsupportgirl@home.com

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Brainbench MVP for Microsoft Word

 

[agent099]

We tried opening outlook from just the programs menu which doesn't require a double click, but that had crossed my mind the first time it occurred. Using the start menu -> programs removes the target issue, don't know about the add-ins. thanks.

 

[Dreamboat]

Then copy the shortcut to Outlook from the programs menu to the desktop. You'll find start-menu shortcuts at:

c:\windows\start menu\programs
techsupportgirl@home.com

http://www.PiersonTech.com

Brainbench MVP for Microsoft Word

 

[agent099]

Recreating the shortcut from the programs menu does not work because the problem occurrs from both the desktop shortcut and the programs menu. It's not a target issue, but thanks anyway.