OUTLOOK.EXE process continues to run after closing Outlook

[flapeyre]

I have a Dell Dimension 4550 upon which I have XP Pro (with all the MS updates), and Office XP for Sudents and Teachers (with all the Office updates).

Scandisk found a lost cluster and fixed it, but ever since, when I shut down Outlook, and try to restart it, it won't come up. Task Manager reveals two OUTLOOK.EXE processes in the background. If I get rid of the backgound processes, and run Outlook again, it comes up in safe mode.

I have tried a repair of Office, and I also removed it and reinstalled it (it kept all my Outlook files and settings, so I'm not sure it really did anyhting) to no avail. Am I missing something? Will I have to reinstall Windows completely to fix this? Or can just Outlook be uninstalled and re-installed?


"When once you have tasted flight, you will forever walk the Earth with your eyes turned skyward, for here you have been, and there you will always long to return."

--Leonardo da Vinci

 

[linney]

See if there are any useful bits in these.

298838 - OL2002: Error Message: "Outlook Failed to Start Correctly Last Time"

http://support.microsoft.com/default.aspx?scid=kb;en-us;298838&FR=1&PA=1&SD=HSCH

293073 - OL2002: When You Start Outlook, Message Warns That Outlook Did Not Shut Down Properly

http://support.microsoft.com/default.aspx?scid=kb;en-us;293073&FR=1&PA=1&SD=HSCH

319517 - OL2002: Error Message When You Use Outlook 2002 on Microsoft Windows 2000 Terminal Services

http://support.microsoft.com/default.aspx?scid=kb;en-us;319517&FR=1&PA=1&SD=HSCH

 

[flapeyre]

linney:

Thanks, I'll try these when I get back home tonight. I don't run under Terminal Services (it's just a stand-alone PC at my house connected to my POP3 ISP via a DSL account, and to an Exchange Server via a Cisco VPN), but just for the heck of it, I'll look at the registry to see if that Resiliency key exists.

One thing I have not tried - backing everything up, uninstalling Outlook, maybe running Norton to clean the registry, reinstalling, and setting up Outlook again.


"When once you have tasted flight, you will forever walk the Earth with your eyes turned skyward, for here you have been, and there you will always long to return."

--Leonardo da Vinci

 

[flapeyre]

linney:

It looks like the problem fixed itself. I had bought Outlook 2002 for my former PC, and I still had the CD. So I installed that (over the one that came with Office). Kept all my folders and settings, and the problem hasn't recurred.. yet (fingers crossed)


"When once you have tasted flight, you will forever walk the Earth with your eyes turned skyward, for here you have been, and there you will always long to return."

--Leonardo da Vinci