bobloblian
IS-IT--Management
Hello Gurus,
I have a client who started experiencing this problem about six weeks ago.
The symptoms are that when outlook is started, it pops up an alert: the title bar says "outlook.exe - no disk", and the error message says something to the effect of "no disk in drive, please insert disk into drive A". There were are three buttons; retry, continue and cancel. At first this problem seemed random, and I found an article that suggested uninstalling a component from MS office (extra tools or something, I can't remember now). I did that several weeks ago, and the problem cleared up. At least until this week.
The client called me again, this time she provided steps to reproduce the problem 100% of the time:
put a floppy in the drive (yes, I know floppies are so last millennium, but that is what they use), and open a word file from it. Close the file, remove the floppy from the drive. Open outlook, and it will complain every time with the alert message describe above. Click cancel and it all shuts down. click either continue or retry three times and outlook seems to open normally and functions without any apparent problem.
My client says this is also starting to happen, though not as consistently as with outlook, when she opens any office program after removing a floppy in such a manner.
I have scoured through all the settings I could find in outlook, I have verified all data paths point to somewhere on the C drive, I have replicated the problem starting outlook in safe mode, I have tried running /cleanpst, and I have tried uninstalling office entirely and reinstalling, as well as doing a repair after that. I have googled extensively on the subject, and there have been a smattering of suggestions on the matter (almost all of which suggest finding a path setting pointing to drive A), but none of them have worked for me, at least not permanently (the removing of the component did have an effect for some weeks, apparently).
I suspect this has something to do with the way the various office programs work together, but I am not sure where outlook is getting the idea it needs to see something on the A drive when it is opening. I would very much appreciate any suggestions, thank you.
I have a client who started experiencing this problem about six weeks ago.
The symptoms are that when outlook is started, it pops up an alert: the title bar says "outlook.exe - no disk", and the error message says something to the effect of "no disk in drive, please insert disk into drive A". There were are three buttons; retry, continue and cancel. At first this problem seemed random, and I found an article that suggested uninstalling a component from MS office (extra tools or something, I can't remember now). I did that several weeks ago, and the problem cleared up. At least until this week.
The client called me again, this time she provided steps to reproduce the problem 100% of the time:
put a floppy in the drive (yes, I know floppies are so last millennium, but that is what they use), and open a word file from it. Close the file, remove the floppy from the drive. Open outlook, and it will complain every time with the alert message describe above. Click cancel and it all shuts down. click either continue or retry three times and outlook seems to open normally and functions without any apparent problem.
My client says this is also starting to happen, though not as consistently as with outlook, when she opens any office program after removing a floppy in such a manner.
I have scoured through all the settings I could find in outlook, I have verified all data paths point to somewhere on the C drive, I have replicated the problem starting outlook in safe mode, I have tried running /cleanpst, and I have tried uninstalling office entirely and reinstalling, as well as doing a repair after that. I have googled extensively on the subject, and there have been a smattering of suggestions on the matter (almost all of which suggest finding a path setting pointing to drive A), but none of them have worked for me, at least not permanently (the removing of the component did have an effect for some weeks, apparently).
I suspect this has something to do with the way the various office programs work together, but I am not sure where outlook is getting the idea it needs to see something on the A drive when it is opening. I would very much appreciate any suggestions, thank you.