Outlook E-mail Templates

[rstrong]

Hey,
I am having trouble getting an e-mail to merge correctly from a template. In ACT, when I click Write->E-Mail Message (from template) and then select the template I want, Outlook will open a new e-mail with the correct e-mail address but the body will be completely blank. The template works fine on other people's computers but not on a certain few. Is there a setting that I'm missing somewhere? BTW, I am using .adt templates. Thanks.

 

[Melagan]

I think I recall reading somewhere that there were issues with using email templates and Outlook. What happens if you switch to using ACT's email client instead?

ACT > Tools > Preferences > Email tab > Email System Setup > Check Microsoft Outlook > Next > Use the ACT Email Program > Next > Finish


~Melagan
______
"It's never too late to become what you might have been.

 

[rstrong]

The ACT e-mail client seems to work fine. I guess we'll just have to use that instead of Outlook. Thanks.

 

[rstrong]

I figured out what was wrong. I can still use Outlook as the client for everything except editing e-mail messages. This is done by going into Outlook, Tools->Options->Mail Format and uncheck "Use Office to edit e-mail messages

 

[Melagan]

Oops - yes, using 'Word' or 'Office' as your email editor in Outlook will cause big problems in this department as well; I should have thought of that

~Melagan
______
"It's never too late to become what you might have been.

 

[GLComputing]

Outlook can only support one set of Macros... and with Word's VBA scripts, ACT!'s integration can't function.

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au