Outlook duplicate personal folders

[alexkeel79]

For some reason I have two personal folders showing in my Outlook for the same set of folders. I thought that one was just a copy of the other but when I deleted something from it the same thing was deleted from the other folder so I'm pretty sure they are pointing at the same information. I've tried uninstalling and then reinstalling but that didn't work. Any idea on how I can fix this problem? thanks

 

[mattjurado]

Make sure folder list view is ON (view>folder list).
Right click on one of the Personal Folders (2 should be listed, with all the inbox, outbox, etc... subfolders), and click close. Restart Outlook, how many appear now?

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[alexkeel79]

Folder list was not an option in the View menu.

 

[mattjurado]

Did you expand the menu, sometimes you have to click the downward pointing arrow at the bottom of the menu.

Anyways, you need to get to a view where you can right click on one of the personal folders and choose close.

Matt J.

Please always take the time to backup any and all data before performing any actions suggested for ANY problem, regardless of how minor a change it might seem. Also test the backup to make sure it is intact.

 

[Auger282]

Control pannel > mail

Data files button

Select the one you want to kill... and delete...

 

[alexkeel79]

Yeah I checked the data files and there is only one.

 

[smah]

thread68-913932