Outlook crashing everytime upon opening

[msal]

We use Outlook 2000 with Exchange 2000 for company email. I have a problem with one user who is unable to use Outlook. Everytime you start Outlook, it instantly comes up with an error message: "Outlook.exe has generated errors and will be closed by Windows". Outlook then closes about 3 seconds later.

I have managed to get it to start without the error by changing where new mail is delivered to (under Tools, Services and Delivery tab). If I set it to "none" or his personal folder (.pst file), Outlook works. If I then change it back to "Mailbox" (which is on the Exchange server), the user is unable to send/forward/reply to any emails as a message says no location for sending/revieving emails has been selected.
Upon closing and restarting Outlook, the first error then appears and Outlook crashes again.

Thinking it may be a corrupt email, I managed to move all items from inbox, sent items and deleted items to a new .pst file, but this didn't make any difference.

Any ideas??

 

[smah]

Start with the /safe startup switch to make sure it will work properly. If that seems OK, try /cleanviews and I suspect that will fix the problem. If not, some of the other switches might help point you to the problem

http://support.microsoft.com/kb/197180/en-us

 

[msal]

I tried safe mode but that didn't work - just crashed as usual (same with the other /"options").

I have part of the Dr Watson log if that is of help.....

Application exception occurred:
App: (pid=1524)
When: 28/12/2005 @ 15:22:48.960
Exception number: c0000005 (access violation)


function: HrRegisterForms
3a443556 5b pop ebx
3a443557 0f856fad1b00 jne MAPIMHeapSize+0x2f91 (3a5fe2cc)
3a44355d 5d pop ebp
3a44355e c20800 ret 0x8
3a443561 55 push ebp
3a443562 8bec mov ebp,esp
3a443564 56 push esi
3a443565 8b7508 mov esi,[ebp+0x8] ss:00adc37e=????????
3a443568 57 push edi
3a443569 8bf9 mov edi,ecx
FAULT ->3a44356b 803e00 cmp byte ptr [esi],0x0 ds:00000000=??
3a44356e 7424 jz DllGetClassObject+0x6e34 (3a44c094)
3a443570 8b450c mov eax,[ebp+0xc] ss:00adc37e=????????
3a443573 ff4d0c dec dword ptr [ebp+0xc] ss:00adc37e=????????
3a443576 85c0 test eax,eax
3a443578 741a jz DllGetClassObject+0x3934 (3a448b94)
3a44357a 56 push esi
3a44357b e81a000000 call HrRegisterForms+0x127a (3a44359a)
3a443580 84c0 test al,al
3a443582 0f854fad1b00 jne MAPIMHeapSize+0x2f9c (3a5fe2d7)
3a443588 8a06 mov al,[esi] ds:00000000=??
3a44358a 8b17 mov edx,[edi] ds:0006f71c=3a443068

 

[smah]

It's unusual that safe mode still had the same problem. Have you tried Detect & Repair?

 

[xmsre]

It's dying when trying to register a form.

function: HrRegisterForms


try the /resetfolders option.

 

[BFOJ]

Have you tried having this user logon another computer and try it?