Outlook causing Dr. Watson error

[GeoffWessel]

One of my users is getting a Dr. Watson error in Outlook. This error occurs when the user tries to print more than 1 document at a sitting.

The user has Outlook 2000, as part of Office 2000 Premium SR-2.

I have the full Dr. Watson log entry but here is the beginning header for space reasons on this board:

Application exception occurred:
App: (pid=944)
When: 9/5/2002 @ 13:52:47.666
Exception number: c0000005 (access violation)

*----> System Information Task List <----*
0 Idle.exe
8 System.exe
144 SMSS.exe
168 CSRSS.exe
164 WINLOGON.exe
216 SERVICES.exe
228 LSASS.exe
424 SVCHOST.exe
456 spoolsv.exe
544 ati2evxx.exe
560 SVCHOST.exe
588 ntrtscan.exe
616 regsvc.exe
656 mstask.exe
704 tmlisten.exe
768 WinVNC.exe
876 explorer.exe
936 atiptaxx.exe
972 Apoint.exe
1000 prpcui.exe
1016 PccNTMon.exe
1024 wcescomm.exe
1044 deskflag.exe
908 ApntEx.exe
1136 MAPISP32.exe
944 OUTLOOK.exe
1148 DRWTSN32.exe
0 _Total.exe

If more detail from the Dr. Watson log is needed I will provide. Thanks again.

--- Geoff

 

[joegz]

Unfortunately the Dr. Watson log doesn't really tell you anything pertinet to resolve your issue.

Here are a couple of suggestions which may help you shed some light on narrowing down what is causing the issue.

Use REGMON and FILEMON from

http://www.sysinternals.com

to monitor the registry and file activity when perfoming the operation. You may find what file or registry setting is causing the error.

Another tool which may help is DEPENDS from

http://www.dependencywalker.com/

which also monitors all DLL file dependencies.

One other item I just though of is the OUTLPRNT file which is the file that controls the Outlook Print function. I would make sure the file is not damaged by comparing the same file on another machine. Not sure if this file is involved with your issue but thought I would mention it.

Best of luck. joegz
&quot;Sometimes you just need to find out what it's not first to figure out what it is.&quot;