Outlook Attachment issues within Citrix PS 4

[creepyc]

Hi Everyone

We have Citrix Presentation Server XPa 4 running on Windows server 2003, we have several publiched applications that work fine... However we have huge issues with Outlook 2000 SR1 and the abilty to open attachments.

Not all attachments just MS Office attachments DOC, XLS etc... PDF's JPG's etc open fine!

We receive the following error when opening the attachment
"The System cannot find the file specified"

We have reinstalled / removed / installed to different directories / scrubbed all Office references in ther Registry and nothing seems to work.

Any ideas?

 

[patrickrouse]

Did this just start happening, or has this happened since you rolled out Outlook 2000? I assume that Outlook & Office were installed with the TERMSERV.MST from the ORK, yes?

http://www.sessioncomputing.com/applications.htm

Patrick Rouse
Microsoft MVP - Terminal Server

http://www.sessioncomputing.com

 

[creepyc]

Thanks for the response Patrick.
As far as I'm aware this has always been an issue.
We were running Presentation Server v3 and hoped that the issue would be fixed by going to v4!
TERMSERV.MST had been used every time Outlook / Office has been installed.

 

[patrickrouse]

What I would recommend is to run regmon & filemon to look for errors accessing or writing to a registry key or file. You can download these here:

http://www.sessioncomputing.com/downloads.htm

I doubt these are related to Citrix, but rather to the installation on terminal server, unless you know that this works over RDP.

I've used all versions of Microsoft Office from 2000 to 2003 on terminal server and Citrix w/ such problems.

To install Office on TS or Citrix I create an administrative installation point on a network share via "setup.exe /x" from the Microsoft Office Enterprise Media that you order when you purchase Office Licenses(can't be done from the media that ships in a shrinkwrapped box, or OEM Media). If you don't have this media, you can purchase this from any VAR as long as you have your license documentation from an Open or Select License Agreement.

The admin setup copies all of the install files to a network share, and stores the installation key, so you can do a silent install. Next you alter the TERMSERV.MST with the Custom Installation Wizard (CIW is from the Office Resource Kit) to change anything you need, i.e. Outlook Profile Settings. Finally you install with the installation string provided by the CIW, via manual install, Citrix INstallation Manager or GPO.

I'd recommend doing this on a test machine until you have the setup doing exactly what you want. This can be done on a workstation class machine, if you don't have a spare server.

Patrick Rouse
Microsoft MVP - Terminal Server

http://www.sessioncomputing.com