Outlook 98 - Attachments not available for a user

[wallerkr]

I have a customer with a newly installed NT4.0 workstation SP6 that is unable to open attachments in his Outlook client.&nbsp;&nbsp;The mail summary shows a paperclip icon but when the mail item is accessed everything is blank - no attachment, no message. The same mailbox accessed from another PC works fine.<br><br>Any ideas?

 

[BobCrawf]

Are you sure he has a client cabable of viewing the type of attachment loaded on this computer?<br><br>If yes, then check the file type association to insure that application is set to open the attachment.<br><br>Try detaching (saving) the attachment and see if he can open it then. If he still can't open it, the above is most likely the problem.<br><br>Bob Crawford<br><br>

 

[wallerkr]

Yes, I had checked for the easy-to-overlook things like file association, client capabilities, etc.&nbsp;&nbsp;The problem is that when the mail item is opened, NOTHING appears - message text, attachment icons, etc - it's blank.&nbsp;&nbsp;Pending update from my customer, this is on hold.&nbsp;&nbsp;Resinstalled Outlook 98 client, no change.&nbsp;&nbsp;Reinstalled NT, BSOD on 3rd setup diskette.&nbsp;&nbsp;My contact is working with DELL (new machine) currently to fix NT install.&nbsp;&nbsp;I will post an update as news surfaces.&nbsp;&nbsp;<br><br>Thx for the reply.