Outlook 97 problems

[irishkiwi007]

I have a client that has told me she is having problems sending mail,She can recieve mail ok.She has outlook 97 and win 98, She gets her pop3/smtp email via a lan account. I dont know what type of mail server she goes through. But since she installed a dial up conection for surfing the web only, she can not send any emails.She also said that she recieved some emails from someone else`s account.
Can anyone offer any answers ?? Urgent

 

[joegz]

Sounds like Outlook is using the dial up connection for accessing the mail which means that it is probably going through the ISP for the dial up rather than what it should be using. If she can't send mail but can receive mail that it would be a sign to me that Outlook is trying to send mail through the outgoing SMTP server but through the through the wrong ISP. Perhaps she is getting and error 550 when she tries to send mail.

joegz
"Sometimes you just need to find out what it's not first to figure out what it is."